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AIM's Remote Assistance procedures have been updated. After contacting AIM Support, you may be asked to request a Remote Assistance session by our Support Tech. To do so, please follow these steps -

  1. Click here to download the AIM Support Assistance app
  2. Open the downloaded app
    1. When launched, the app will generate an ID and a one-time password
    2. These credentials identify your device
  3. Share the ID and Password with our Support Tech
  4. Approve the Support Tech's Incomming Connection
    1. You may see a pop-up requesting permission when the Support Tech tries to connect
    2. You must accept the connection
  5. Allow AIM's Support Tech Control
    1. Once connected, our Support Tech can see your screen
    2. You may also be asked to allow "keyboard and mouse control" if needed. Please allow.
  6. Subsquent Remote Assitance Requests
    1. There will now be an AIM Support icon on your desktop.
    2. Going forward, just click the icon when requesting support. Start at Step 2

AIM Support Team

AIM DataCenter Site Availability

The AIM DataCenter sites are constantly monitored for availability from the Internet. The locations of the monitoring sites are as follows -

  • Dallas
  • Atlanta
  • Chicago
  • Denver
  • Los Angeles
  • New Jersey
  • Virginia

The purpose is to give AIM Support a way to recognize if Internet disruptions are trending across the U.S. If any three of these sites fail to connect, the AIM Support Team is alerted and our troubleshooting protocol is initiated.

As a service to our hosting customers, below is the current real time monitoring report.