Updated Business Associates Agreement Requested

AIM is requesting all clients update their Business Associate Agreement. Please see the article below.

Thank you.

AIM Support Team

Updates to AIM Support Requests

Please take note of the following changes to the procedures for Support Requests to AIM.

    1. Password Changes
    2. Add/Remove Users
    1. Training
      • Training requests must be submitted by authorized personnel.
      • Available dates and times will be provided.
      • Once confirmed, a training link will be sent to the authorized personnel.
    2. Support Connectivity
      • Access via aimsupport is intended only for general support issues.
      • Password, user management and training requests must follow the above procedures.
    1. Business Associate Agreements - 2025

      Business Associate Agreements (BAAs) are required for 2025. Please use the provided BAA link to download, complete and submit your agreement.

    AIM Support Team

    HIPAA Business Associate Agreement

    AIM Services, Inc. requests that each client update their Business Associate Agreement (download here). Please sign, date and return the completed form via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by secure fax at 830-476-2487. We appreciate your prompt attention to this matter.

    AIM Support Team

    Updated Remote Assistance

    AIM's Remote Assistance procedures have been updated. After contacting AIM Support, you may be asked to request a Remote Assistance session by our Support Tech. To do so, please follow these steps -

    1. Click here to download the AIM Support Assistance app
    2. Open the downloaded app
      1. When launched, the app will generate an ID and a one-time password
      2. These credentials identify your device
    3. Share the ID and Password with our Support Tech
    4. Approve the Support Tech's Incomming Connection
      1. You may see a pop-up requesting permission when the Support Tech tries to connect
      2. You must accept the connection
    5. Allow AIM's Support Tech Control
      1. Once connected, our Support Tech can see your screen
      2. You may also be asked to allow "keyboard and mouse control" if needed. Please allow.
    6. Subsquent Remote Assitance Requests
      1. There will now be an AIM Support icon on your desktop.
      2. Going forward, just click the icon when requesting support. Start at Step 2

    AIM Support Team

    Contact Info

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    P.O. Box 293730
    Kerrville, Tx 78029

    Toll Free:   800.275.1353
    Corporate Fax:   830.476.2487


    Offices -

    San Antonio   210.568.9721
    Houston   713.344.0219
    Austin   512.828.7118
    Kerrville   800.275.1353

    Company Links

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